Returns, Replacements, Refunds, and Credits
If you are dissatisfied with your Happy Head services for any reason, please contact us at [email protected]. Depending on the circumstances, we may replace any products ordered or provide you a full or partial refund of the purchase price at our sole discretion. Before we provide you a refund, replacement, or Credit, we may require that you return the product at your own expense and/or submit photographic documentation demonstrating the reasoning behind your dissatisfaction. All refunds will be made to the payment method used to purchase the order you are returning.
You are responsible for inspecting all Products for any damage or other issues upon delivery. You must contact Happy Head within 7 days of receipt of the product to enable us to research and replace any damaged product. Contact us at [email protected] or visiting happyhead.com and logging into your account.
Returns must be made within 30 days of the date your order was delivered. All returns are limited to a refund of one month’s supply of the Product, regardless of how many months of supply you have received. Refunds are limited to the amount paid for that month’s product, less any fees incurred. You are responsible for shipping unused portions of the product in its original packaging back to Happy Hair, and further are responsible for the shipping and handling costs of the return.
We offer customized hair loss treatments with the hope that we can help anybody grow their hair back. However, we understand that our products may not be the best fit for everybody. If you are not satisfied with the Product within 6 months, contact [email protected] with the subject line “Guarantee Return Request” and follow the return shipping instructions we provide back to you via email. Be sure to include the order number in the email, along with any pertinent details of your return request. All returned Products must be in their original packaging. In order to receive a refund, the order numbers on the packaging and the Product label must match. After we receive the returned Product, we will issue you a refund for the price you paid for such Product (less any applicable shipping and handling charges as well as other fees). Please note that the guarantee applies to a specific order, not the entirety of your subscription.
If you cancel and return the product, Happy Head may (exceptions may apply – e.g. if you have more than 6 months worth of orders) assess a shipping and handling fee to cover initial costs of delivery, where such cost is $39.50 per order, consisting of a $25.50 Shipping Fee and a $14.00 Handling Fee. Please note these fees may change at any time.
Contact us at [email protected] for questions related to refunds and returns.