Happy Head

Terms and Conditions

Shipping

We currently do not ship internationally. We reserve the right to reject orders where the delivery address is outside of the USA.

Your first order will not be processed or shipped until you’ve uploaded your driver’s license and photographs of your head and hairline. Monthly subscriptions are shipped to you every 25 days to ensure that you receive another month’s supply of product on time and before you run out. If you find you have too much product, you may pause your subscription at any time. We find that having extra product comes in handy for travel. Your next order will not be processed as long as your subscription is paused at least 3 days prior to your next billing date.

Unless otherwise stated on the website at the time of purchase, we reserve the right to add applicable shipping and handling fees to your order. Once your order is ready to be shipped, you will receive an email with a tracking number.  Although we may provide delivery or shipment timeframes or dates, such dates are good-faith estimates and are subject to change. We are not liable for any loss, damage, cost, or expense related to any delay in shipment or delivery caused by any third-party carrier or other delivery service not owned or controlled by us.  Once we have released your order to a third-party carrier or delivery service, you are responsible for any issues with delivery. We are not liable for delivery addresses entered incorrectly by the customer or third party on behalf of the customer. Please make sure to double check that you have inserted your delivery address correctly at checkout. If you need to make changes to your delivery address, you must do so at least 3 days before your next billing date.

Disclaimer

Results may vary per patient and are not guaranteed. The information on our website and articles does not constitute medical advice and should only be used for informational purposes only. The information on our website and articles is not a substitute for professional medical advice and should not be relied on to make medical decisions. Please make sure to discuss the risks and benefits of any treatment with your primary physician before beginning treatment.

Drug Side Effects Full Disclosure and Notice

The drugs, medications, and compounded formulas Happy Head provides as hair loss treatment have side effects that all patients should be aware of prior to starting treatment. The side effects include but are not limited to the lists provided in the materials and emails supplied with your order. If you do not see them included, please contact us immediately so that we can re-send them to you. By using Happy Head, users agree that in no event shall Happy Head, its officers, directors, employees, health counselors, independent contractors or staff physicians or agents, be liable to you for any direct (including death), psychological, emotional, indirect, incidental, financial, special, punitive, or consequential damages whatsoever (including death) resulting from the purchase and use of products sold on our website.

Health Counselors

Users understand and agree that Happy Head is not responsible for any information provided by any Health Counselors.  Happy Head does not provide any medical services. Among other activities, Happy Head provides a technology platform to enable coordination and communication with a health care provider.  You understand that by coordinating and/or consulting with a healthcare provider through the Happy Head platform, you are not entering into a provider-patient relationship with Happy Head nor its Health Counselors as defined under US federal and state laws.

Whenever Happy Head uses the words “your physician,” “your medical practitioner,” “your doctor,” “healthcare provider,” or similar words,, including in this Agreement, we are referring to your primary care physician with whom you have of a mutually acknowledged, doctor-patient relationship within the state that you reside. Health Counselors on the Happy Head platform are not “your” doctor, physician, medical practitioner, healthcare provider or dermatologist.  Consultations with our doctors do not replace your relationship with any physician.

Cancellations, Payments, and Recurring Payments

Your payment must be accepted before you may use the Software and any of its related products or services. Happy Head may require additional information regarding your license request/order if any required information was missing or inaccurate. Failure to provide complete and accurate information may result in your order being cancelled or limited any time after it has been placed. Fees are paid in advance in full and charged automatically by Happy Head to your provided payment method. Failed or late payments may cause immediate suspension from the Software and all of its related products and/or services. By submitting your card or payment related information, you grant to Happy Head the right to provide such information to third-party processors in order to complete the transaction initiated or authorized by you or on your behalf.

By providing an accepted payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or purchase total (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If you wish to change or update your payment method, you can do so at any time by logging into your account. If a payment is not successfully settled and you do not update your payment method or cancel your Subscription, you remain responsible for any uncollected amounts and, with respect to your Subscription, authorize us to continue billing the payment method, as it may be updated.

You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your Subscription, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.

All prices on our Sites are shown in U.S. dollars and do not reflect any applicable taxes and other charges. You will be provided advanced notice regarding any changes to the amounts or other charges associated with our various subscription plans. We reserve the right to adjust prices at our sole discretion, at any time and without notice or limitation, based on geographic or other criteria as we may establish from time to time.

When visiting the Website, you have the option of licensing the Software and may have the option of purchasing other product(s) or service(s) at one time (e.g., a 12-month Software License) through our Auto-Replenish plan, wherein the payment method you provided at the time you entered into your Software License with Happy Head is automatically charged on subsequent dates chosen by you to renew your Software License, or replenish your product(s)/service(s) until you cancel. Please see below for recurring or Auto-Replenish orders that have already been processed or shipped.

After signup, your My Account and My Subscription page will show your last order date and future payment dates. You can cancel, change address, renew, or change payment method from this page by logging in. ANY ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR UPCOMING PAGE, HOWEVER, CANNOT BE CANCELLED.  In order to cancel your upcoming order before it is processed or shipped, you must contact Happy Head at least 3 days before the next billing date. You will be responsible for all charges (including any applicable taxes and other changes) related to any order identified as “processing” or “shipped” prior to the cancellation of your subscription.

If you are enrolled in the Auto-Replenish plan at the time of your initial Software license and have provided a valid payment method, each payment will be automatically processed at the time of each Software license renewal or installment and be billed to the payment method provided at the time of your enrollment into the Auto-Replenish plan.

IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE AUTO-REPLENISH PLAN, YOU MUST CANCEL YOUR MONTHLY SUBSCRIPTION AT LEAST 3 DAYS PRIOR TO THE NEXT DATE OF BILLING (“BILL DATE”) TO ENSURE PROCESSING. You may do so by emailing [email protected] or by logging into the website and selecting the cancel option under the My Subscription page.

If you decide to cancel services after completing your doctor’s appointment but before receiving the product shipment, a $49.00 early cancellation fee will be assessed to your provided payment method, in addition to your order total.t State or location.

Other Terms

Other We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of access to the Website.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy: https://www.happyhead.com/Refund_Policy/.

We do not accept orders from dealers, wholesalers, or customers who are resellers. Note that resale of our products is a violation of terms and your services will be cancelled without refund should we detect such behavior.

Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor our Privacy Statement apply to our External Social Media Presence. The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Happy Head. Comments that some would consider inappropriate or offensive may appear on our Social Media Presence and may remain there until they have been identified by us or called to our attention and we are able to work through the necessary procedures and technical processes to have them removed. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

We acknowledge and agree that before initiating any claim against the other, we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information, and the proposed resolution. You may send the written description of any dispute you have with us by e-mail to [email protected].  Happy Head will contact you by letter at the billing address or email address you provided to us. You agree to negotiate with Happy Head or its designated representative in good faith about your problem or dispute. If for some reason the dispute is not resolved within 60 days after receipt of the written dispute, we agree to the dispute resolution provisions below.

Happy Head will notify you if any item is not available with the expected availability date and may offer you an alternative product. If the availability of the Software or any product or service is delayed and you do not wish to substitute the product/service, we will cancel your order upon your request, and if previously charged, your credit card will be fully refunded for that specific order.

Disclaimer of Warranties

THE SOFTWARE, WEBSITE AND THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE SOFTWARE AND WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAPPY HEAD, ITS AFFILIATES, AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, MEMBERS, MANAGERS, SHAREHOLDERS, AND REPRESENTATIVES (THE “HAPPY HEAD PARTIES”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, OR STATUTORY, WITH RESPECT TO THE SOFTWARE, WEBSITE AND PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  IF YOU ARE DISSATISFIED, YOUR SOLE REMEDY IS TO DISCONTINUE USE OF THE SOFTWARE, WEBSITE AND PRODUCTS.


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